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Claims - What to Do
Please remember that all potential incidents that may develop into a claim must be reported to the insurer in accordance with the terms of the policy. Generally, this is requires reporting a claim that has been made as soon as is practical consistent with the terms and conditions of the policy. In addition, many professional liability policies require the reporting of an incident that could lead to a claim in the future. Not only does diligent claim reporting protect the insured's interests, it also provides an opportunity to head off potentially litigious situations.
Claims should be reported in writing as soon as possible. The insured should report a claim in accordance with the terms of the policy, and may also report a claim to us through you in writing if we have placed the coverage. Verbal claim reporting is not an acceptable practice. Please remember that you and they should expect a written acknowledgement of receipt of claim notice, and should follow up if one is not received. Also, email is not reliable – make sure the other party has received and acknowledged the email.
Please contact us if you have specific questions on a policy place through our office.
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